Customer Service
Delivery fees
Orders under $80 within Australia: $14.50 (inc. GST) shipping fee
Orders over $80 within Australia: Freight free
Delivery Timeframes
Product orders placed before 12pm QLD time will be dispatched the same day. All efforts will be made to meet these processing times for orders placed Mon to Fri.
- Orders will take between 1-3 working days for delivery, remote areas will take 3-5 working days.
- Larger orders over 10 kgs will take 2-4 days for delivery, remote areas for these parcels will take 4-6 working days
Stated delivery times are industry averages provided by our carriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Delivery Information
- Thera Health uses a courier service for most deliveries, and occasionally uses Australia Post (e.g. if a PO Box address is supplied).
- It is recommended to provide a work address for delivery if no one is likely to be home during business hours
- If you are not at the specified delivery address to receive the parcel, a card will be left so you can pick it up from your closest collection center.
Privacy
Thera Health promises to respect your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfil orders and provide a personal and customised shopping experience. We do not share your information with any outside parties.
Website disclaimer
Information available through the Thera Health website is presented in summary form and may cover certain body systems and use of products for maintaining health. Thera Health is not responsible for any results obtained by any persons when choosing to use any of the information on the website or any results of decisions based on the use of this information. Information is provided to educate, not to diagnose or treat any medical condition. Anyone accessing information on this website assumes full responsibility for its use.
We encourage persons who wish to embark on any health or treatment program, or those who take any form of medicine, whether it is herbal, nutritional or pharmaceutical, to be under the supervision of a suitably qualified and registered healthcare professional only. Should you have any health care related questions before, during or after viewing this website, please seek advice from your professional health care provider.